Krystal Hosting Review

Are Krystal right for you? Find out with our review below

Written by: Review Hosting | Last update: June 2021 | ⭐ Read user reviews

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Krystal hosting review scores

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Krystal was founded in 2002 by Simon Blackler after his frustration with the inability to find an “Honest, Reliable & Personal” alternative to the common large hosting corporations that dominated the UK market.

Krystal provides an alternative to this showcasing its values of quality and transparency. Over the last 17 years, these qualities along with their focus on attentive support have brought them to the top of the list for website hosting in the UK.

Krystal hosting live stats

Along with their emphasis on customer support, Krystal offers a comprehensive list of services that range from hosting products to a free website builder.

These services include:

  • Cloud Hosting
  • Business Hosting
  • Reseller Hosting
  • WordPress Hosting
  • Magento Hosting
  • Domain Names
  • Content Delivery Network (CDN)
  • Free Website Builder

Krystal is privately owned by Simon Blacker and boasts a 100% in-house staff support team.

Rather than being lost in the customer base of a large corporation, Krystal key USP is providing attentive, personal care to their entire audience and customers.

Currently, Krystal offers a wide variety of options to meet any price point. The added freebies contribute to their great value.

When you’re looking to change hosting servers, Krystal offers free cPanel migration to help move your existing site, no matter what server you previously used.

Today, with over 27,000 active clients and more 195,000 websites hosted, Krystal claims to be the largest independent web host in the UK and is rated the best web hosting company by many popular review sites, a fact reflected by their high HostScore rating.

Krystal Hosting Products

Krystal provides a wide variety of hosting products to meet every customer’s needs. In this part of the Krystal hosting review, we’ll give you the rundown of their various hosting products from cloud hosting services and business options to reseller hosting and WordPress website building.

Additionally, with their 100% green website hosting, you can be assured that you’re doing your responsible part in giving back when you choose to host with Krystal.

Krystal Cloud Hosting

Krystal prides itself on providing premium cloud hosting and support. With cloud hosting your website is secure on a stable, resilient & self-healing cloud server using Firewall, DDoS protection, and CloudLinux as the standard.

The optimized servers use LiteSpeed web server and caching technologies to guarantee exceptional speeds for your website.

The London-based data centre and its 100Gbps high capacity multi-carrier network promises the best routing technologies for fast content delivery.

Krystal’s cloud hosting packages vary between four different levels. They range from £29.99 per month with the premium Sapphire plan, £9.99 per month for the Ruby plan, £7.99 per month for the Topaz plan, and as low as £3.99 per month for the most basic Amethyst plan.

Their annual plan pricing starts with the premier Sapphire plan priced at £299.99, the Ruby plan at £99.99, the Topaz plan at £79.99, and finally the Amethyst plan at £39.99. All annual plan options come with two months of hosting free.

Krystal Business Hosting

Krystal offers all of its business hosting packages with a 100% PCI-DSS server scan compliance to help your business process credit card payments securely and reduce card fraud. This is a must-have for any company dealing with online transactions.

Krystal’s business hosting plans also come with free cPanel migration to assist in safely and securely moving over all your files from your previous hosting server.

Additional free data backups are performed regularly to ensure that you never have to worry about potentially losing your precious data in an untimely website crash.

Krystal also promises in its business hosting plans a reliable 99.99% uptime guarantee to ensure continued high availability for your website’s lifespan.

All data is stored securely on a UK based data centre and 100% SSD disks to make certain your hosting account is in the prime state with the fastest speeds.

Krystal business hosting plans start at £29.99 per month with their basic Sapphire business plan, £59.99 per month at the mid-level Diamond plan, and £99.99 per month with the premier Tanzanite plan. The prices for annual plans start at £299.99 for the Sapphire plan, £599.99 for the Diamond plan, and £999.99 for the Tanzanite plan. All annual plan options come with free two months of hosting.

Krystal Reseller Hosting

Krystal provides fully white label reseller hosting plans for reselling cloud hosting and managing multiple websites.

With its unlimited reseller hosting, you can be sure your websites will all be securely managed and handled without complication. It works with a LiteSpeed web server and caching technologies to ensure lightning-fast speeds for all your hosted websites.

When you’re managing multiple websites it’s imperative that security is your number one priority. All Krystal reseller hosting plans use Firewall, DDoS protection, and CloudLinux as the standard security systems. These along with regular virus and malware scans on your entire reseller account ensures that your websites can continue running seamlessly.

With multiple platforms, there are of course more possibilities for issues to arise, for that the 24/7 unlimited support base is your key for the swift resolution to any questions or problems that occur.

Krystal reseller hosting plans start off at £1.00 for the first month for every new client. After that plans range from the most basic Unity plan starting at £14.99 per month, £29.99/month with the Trinity plan, and £69.99/month for the highest Infinity plan. Annual prices start at £149.99 for the Unity plan, £299.99 with the Trinity plan, and £699.99 with the Infinity plan. Annual reseller hosting plans include two months free at each level.

Krystal WordPress Hosting

Krystal currently hosts over 110,000 WordPress websites. WordPress hosting is managed through Krystal’s very own Onyx platform.

Krystal WordPress hosting

With triple-redundant 100% NVMe SSD architecture, it is designed specifically for WordPress to deliver speeds 300% faster than standard web hosts.

The standards for either of the WordPress hosting plans are equipped with caching for increased performance, enterprise-grade hardware, unlimited bandwidth, and regular security/malware scans among other standards of service Krystal WordPress hosting plans also feature daily backups, scalable hosting, High-Availability (HA), Git & WP-CLI integration, free staging sites, and integrated SSH, SFTP and file managers.

Finally, its WordPress hosting plans allow you to apply for a free SSL certificate for increased security measures.

Krystal WordPress hosting offers two separate plans on their platform, business hosting and shared hosting. The shared hosting plan starts at £3.99 per month while the business hosting plan with better site performance starts at £29.99 per month.

Krystal Magento Hosting

Krystal are one of the few UK web hosts to offer a dedicated Magento 2 hosting platform. Krystal’s Magento hosting plans offer unlimited Magento 2 cloud hosting with 110% SSD, full customer support, unlimited bandwidth, and many other features.

The use of LiteSpeed caching and SSD disks ensures the highest speeds for even the busiest of websites. This fully optimized platform offers the same quality features of the WordPress hosting plans and helps run Magento 2 websites 16x faster than other hosting servers.

Pricing: Krystal Magento hosting plans start at £29.99 per month for the Sapphire plan, £59.99 per month for the Diamond plan, and £99.99 per month for the Tanzanite plan. Annual prices start with £299.99 at the Sapphire level, £599.99 with the Diamond plan, and £999.99 for the Tanzanite plan. Annual Magento hosting plans include two months free at each level.

Krystal Customer Service

Since customer service was the base for why this company was initially founded, they pride themselves in their excellent support services.

Krystal hosting customer support

With plenty of options for customer support, it’s hard to see how you would have any trouble finding the help you need. These include support services such as:

  • Online Live Chat
  • Ticket Submissions
  • Telephone Support
  • Service Status Page
  • Self-Help Guides

Krystal’s online live chat support is available 24/7 to answer any of those troublesome issues, even at 3 am in the wee hours of the morning.

Meanwhile, telephone support with a real person (not some automated computer response) is available from Mondays to Fridays from 9 am to 8 pm.

Krystal Money-Back Guarantee

With their 60-day money-back guarantee, Krystal offers twice the risk-free offer compared to the typical 30-day guarantee of other hosting providers.

This applies to all products and services that they offer other than domain names which are yours to keep even if things don’t go how you hoped.

Krystal Hosting Review Summary

With a comprehensive list of services and hosting options, Krystal is a leading force in the area of website hosting in the UK. Their support services are uncontested with their 60-day money-back guarantee and 24/7 in-house support team.

These characteristics and more make it no surprise why they are considered the best web hosting company in the UK.

With personal and attentive care, Krystal makes its customers the number one priority providing a refreshing change from the typical large corporation hosting sites.

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⭐⭐⭐⭐⭐ Have you used Krystal hosting before? Help other people thinking about using Krystal. Please share your experiences (good or bad) by leaving a review below.

Krystal user reviews 💬

Read user reviews and leave your own below

Great Support

Rated 5 out of 5
April 27, 2020

Very decent value for money hosting with an amazing support team. Very quick to respond and approachable.
There is one minor niggle, but not enough to move it to a 4* rating. I feel like the out the box migration process could have been a little bit smoother. That said, it caused no real issues as the tech support very promptly explained what i needed to do and then just did it for me!
Top company.

Lucy James

Reliable and fast shared hosting

Rated 5 out of 5
April 26, 2020

I switched over to Krystal from one dot com hosting as I was very disappointed with the speed. Krystal has been brilliant for my Wordpress powered site. For a shared hosting solution, I know I’m not going to get the ultimate speed benefit from dedicated but Krystal do their best to make sure speed is as quick as possible for their shared solutions. For me there was a big difference in speed between Krystal and one dot com (shared)
Customer support is fantastic too. I have used their technical support via chat a few times, from moving domains to changing php settings on the server. All no problem thanks to the dedicated help.
I highly recommend Krystal. They are not as cheap as lot of providers but I firmly believe you get what you pay for

Sunny Matharu